Privacy Policy

What we collect

When you enquire about a property, book a viewing, or register a home search, we collect the details you give us, such as:

• Your name, email address and phone number.
• Your search requirements — budget, bedrooms, preferred areas, move-in date and tenant type.
• Details relevant to a tenancy, such as guarantor status, residency status and where you study or work.
• How you heard about us, so we can understand which channels help people find their home.

How we use it

• To respond to your enquiry and arrange viewings.
• To match you with suitable properties and email you new homes that fit your search, where you have consented.
• To manage a tenancy and meet our legal obligations (for example referencing, right-to-rent and deposit protection).
• To improve our service and understand how our website performs.

Legal basis

We process your data on the basis of your consent (which you can withdraw at any time), to take steps to enter into a contract with you, and to comply with our legal obligations as a letting agent.

Sharing your data

We only share your information where necessary — for example with landlords, referencing and guarantor providers, deposit protection schemes, and service providers who help us run the website and send email. We never sell your data.

Keeping your data

We keep your information only for as long as needed for the purposes above and to meet our legal and regulatory obligations, after which it is securely deleted.

Your rights

You have the right to access, correct or delete your data, to object to or restrict its processing, and to withdraw consent at any time. To exercise any of these rights, or to stop receiving property alerts, contact us and we'll action it.

Contact us

If you have any questions about this policy or how we handle your data, please get in touch via our contact page. You also have the right to complain to the UK Information Commissioner's Office (ICO) at ico.org.uk.